Al-Kafeel Specialized Hospital is one of the healthcare institutions affiliated with the Al-Abbas Holy Shrine. It was established as part of the shrine's commitment to support the healthcare sector in Iraq, particularly in the holy city of Karbala. The hospital aims to address the significant healthcare challenges in the country, offering advanced and specialized medical services. We aspire to be the first choice for patients seeking a safe healing environment of the highest quality, as well as for physicians and healthcare professionals looking for an inspiring workplace and continuous learning opportunities. Our mission is to provide exceptional medical care at affordable prices, accessible to everyone.

The hospital was constructed on a 10,000 square meter plot, with 5,000 square meters allocated for the hospital building and another 5,000 square meters for external services. It is located in the Bahadliyah area, adjacent to the Old Valley Cemetery. The hospital building consists of six floors, including a basement, a ground floor, and four upper floors, forming the main hospital structure with a capacity of 200 beds. The hospital has been recognized as one of the best futuristic hospitals in the Middle East, as acknowledged by the Middle East Hospital Build and Infrastructure Exhibition & Congress held in the United Arab Emirates. The hospital was awarded a certificate as one of the top five hospitals in the Middle East, aimed at supporting the healthcare sector in Iraq. It provides excellent healthcare services to patients, eliminating the need for travel and its associated costs by offering advanced surgical specialties with state-of-the-art equipment and a highly specialized medical team.

The patient is entitled to numerous rights established by the hospital administration, in alignment with the regulations of the Iraqi Ministry of Health and international hospital standards. These rights are continuously updated to reflect advancements in this field. The patient’s rights include the following:

- Obtaining prior written consent from the patient before performing any surgery, anesthesia, blood transfusion, or other medical interventions, except in emergencies.

- Prioritizing emergency cases for treatment.

- Receiving medical guidance on post-hospital care upon discharge.

- Ensuring the confidentiality of the patient’s medical records and safeguarding them from loss or misuse.

- Restricting access to the patient’s medical file to the treating team and authorized personnel from official entities.

- Receiving information from the treating physician about their diagnosis, proposed treatment plan, the likelihood of success or failure, any changes in their health condition, and the expected outcomes of refusing treatment.

- Prompt evaluation and management of pain, including its relief and treatment.

- Knowing the names of the medical team overseeing their treatment and obtaining clear health information from the treating team, with a interpreter provided if necessary.

- Ensuring that no medical information potentially harmful to the patient’s condition is withheld, provided it is communicated to an accompanying representative.

- Isolating the patient from others for preventive or security purposes, if necessary.

- Receiving an estimated cost for their treatment and discussing these costs with the relevant personnel.

- Submitting complaints or suggestions regarding the provided medical or non-medical services directly to hospital management or through the hospital’s website, without any negative impact on the care or treatment provided.

- Maintaining the patient’s privacy while receiving medical services.

-Accessing alternative healthcare options if the hospital is unable to provide the required services.

- Safeguarding the patient’s personal belongings against theft or loss in accordance with hospital policies.

- Protecting the patient from any physical, verbal, or psychological abuse, as per hospital regulations.

- Ensuring all necessary measures are in place to guarantee the patient’s personal safety.

- Providing the patient with a username and password to access their medical records electronically, allowing them to retain or print a copy as desired.

- Providing discharge instructions, including the treatment plan and medical guidance for continuing care outside the hospital.

- Offering suitable accommodation for the patient’s companions.

- Addressing the patient’s specific needs within the healthcare facility.

- Providing appropriate meals during the patient’s hospital stay.

Each patient is issued a personalized identification card, digitally documenting all their medical data, including tests, analyses, and other relevant information.

Striving to provide comprehensive and safe medical services of the highest quality through highly skilled and experienced staff, utilizing the latest medical and therapeutic technologies while upholding professional ethics and fulfilling our responsibilities towards society by focusing on:

Diagnosing and treating complex cases: Addressing medical conditions currently difficult to treat within the country, which would otherwise require patients to seek treatment abroad, often accompanied by significant financial costs, suffering, and sometimes treatment failure. This involves compiling difficult cases, identifying the required treatment and surgeries, and leveraging both local doctors and consultations with specialized foreign experts.

Arranging schedules for specialists: Organizing and coordinating with both Iraqi and foreign doctors who are brought in to treat complex cases, while overcoming challenges associated with recruiting advanced medical teams.

Training Iraqi doctors: Providing on-the-job training opportunities for Iraqi doctors by working alongside these advanced medical teams to enhance their skills in diagnosing and treating illnesses and operating modern equipment available at the hospital, aiming for self-sufficiency in the future.

Preserving and maintaining hospital equipment: Establishing robust scientific mechanisms for maintaining hospital equipment and presenting studies and modern scientific advancements to maintain the hospital's globally advanced status.

Developing cost-effective solutions: Creating economic plans for the hospital, as deemed appropriate by the Al-Abbas Holy Shrine's administration, either as a subsidized hospital, self-funded, or through investment, to minimize patient treatment costs.

Enhancing relationships: Coordinating effectively with the public relations departments of the Al-Abbas Holy Shrine and the hospital to reach skilled professionals locally and internationally, aiming to operate the hospital at its full capacity as planned.

Collaborating with global institutions: Establishing connections with international institutions and universities specializing in modern management methods and employing these to advance the hospital's administration.

Promoting hospital capabilities through media: Leveraging media to educate the public about the hospital's capabilities and highlight its needs, ensuring comprehensive informational and service-oriented communication.

Maintaining professionalism and excellence: Upholding the integrity and professionalism of this institution while continuously improving its performance. This includes fostering relationships with medical colleges and higher education centers, or even establishing a private medical college.

Coordinating with the Ministry of Health: Exploring opportunities for government support, such as contracts for treating cases currently sent abroad for medical care.

Activating health insurance systems: Engaging with both governmental and non-governmental organizations to promote health insurance initiatives.

Ensuring workforce protection: Developing a protection system for all hospital staff, both local and foreign.

Recruiting skilled professionals: Attracting foreign medical, nursing, and service professionals to fill skill gaps in the country.

Utilizing reliable medical supplies: Employing treatments and other medical necessities from trusted sources and providing them to patients at minimal costs.

To achieve the above goals, the hospital management adheres to scientific and academic standards, employing an electronic system to manage patient admissions, follow-up care, and data archiving. Additionally, the system oversees operations in outpatient clinics, wards, laboratories, radiology, pharmacy, and accounts, among other departments. This electronic system will have a direct impact on improving and expediting patient care.

There is no doubt that the medical situation in Iraq has been adversely affected by the policies the country has experienced, resulting in significant challenges for citizens due to the multitude of major medical issues we face. Furthermore, the existing infrastructure is no longer sufficient to meet these needs. For this reason, the Al-Abbas Holy Shrine decided to undertake this project, which was inaugurated after fulfilling all necessary requirements. By the grace of Almighty Allah, the construction was completed in less than four years, thanks to the dedicated efforts of the executing company, the designers, and the supervision provided by the Projects Department of the Holy Shrine. The idea behind establishing this hospital, or its primary objective, is to address the reality that a large number of patients travel abroad for treatment due to the lack of effective medical care in our existing hospitals, especially with the complexity and variety of diseases. To ease their burden and reduce the strain on them, this hospital was established.